Thursday, February 19, 2009

Technology and Portal Update

Heard back from IT helpdesk. The portal administrators are just placing the finishing touches on user access, and we should receive access in a few days.

Also received a document of notebook requirements, which are similar to last year's requirements. Looks like my 2.5-year-old computer will do.

Queen’s MBA Notebook Computer Requirements

A notebook computer with Microsoft Windows is a requirement for the duration of your Queen’s MBA program. This document outlines the minimum requirements for any notebook that you wish to use and also outlines the minimum specifications you should be seeking should you need to purchase a notebook.

If you plan to bring to the Program a notebook computer that you already own, not only should it meet our minimum specifications, but you should ensure that it can be serviced conveniently and quickly in Kingston. Nationally-known brands such as Dell, Lenovo and Toshiba HP should present no problem but it may be difficult to find service for lesser-known systems. You would be well advised to purchase extended warranty coverage for the duration of the program to avoid any unpleasant surprises. It is also wise to ensure that you have a copy of the original invoice should warranty service be required.

Queen’s School of Business Technology Helpdesk stands ready to assist you in any way possible with regards to any computer-related problems or issues that may arise throughout your studies. Our specialists are available from 8:00 am to 6:00 pm Monday to Friday to help you with any of your computer-related needs for your various courses. Service is available by phone, email, website, walk-in or even team-room visits. We will act as a “first contact” point in troubleshooting system problems, providing simple diagnostic procedures and possible suggestions toward the fastest possible resolution. Should it be necessary to contact your vendor or manufacturer we can direct you to your nearest service depot as well as provide you, when possible, with the appropriate phone number or web address.

It is possible to use a Mac PC in the program as long as either Windows XP or Vista is installed and running under Bootcamp or a virtualization system such as Parallels. We are not in a position to be able to support Mac OS. Moreover, some software integral to the program will only run under Windows and we cannot guarantee full functionality of Mac OS with the Queen’s MBA portal or Domino-based email and collaboration services.

Should your notebook computer require service we maintain a limited stock of notebook computers that are available to you for short-term loan.

Our helpdesk staff members are fully trained in all of the software applications required for your studies including Microsoft Office applications, Adobe Acrobat Reader, Symantec Antivirus, and Lotus Notes/Domino applications. We support Windows Vista and Windows XP Professional/Home operating systems.

We will do our very best to relieve you of any worries or concerns surrounding the technological component of Queen’s MBA program allowing you to remain focused on the course material.

Minimum Notebook requirements

If you have purchased a computer within the last year or two then you can pretty much be guaranteed that it will meet at least the very minimum requirements for the Queen’s MBA Program.

The main concern for the purposes of the Program is that your system runs well with the following:
· Internet Explorer 6 or 7
· Lotus Notes 8.0 or 8.5
· MS Office Pro 2007 (which will be supplied to you)
· Windows XP Home or Pro or Windows Vista

To achieve this we would suggest at least the following computer configuration
· Processor of at least 1GHz
· 1GB of RAM memory (2GB if running VISTA)
· A hard disk with at least 20GB of free space
· Video of at least an XGA resolution (1024 x 768) and 256MB of video memory if running VISTA
· Ethernet and wireless LAN support

If you have any questions or concerns regarding either your current notebook computer or wish advice on purchasing a new system please do not hesitate to contact the QSB Technology Helpdesk.

1.866.622.2667
helpdesk@business.queensu.ca

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